Downloading KanexPro software and firmware safely
How KanexPro checks firmware and software downloads, how to verify a file's SHA-256 fingerprint, what the Windows SmartScreen warning means, and…
Support
Technical support on (888) 975-1368, Monday to Friday, 6:00am–5:00pm Pacific. Datasheets, manuals and firmware are on every product page.
Datasheets and manuals
Every product page carries its specification, manual and firmware. Start from the catalog if you do not have the part number.
Find your product →Warranty and RMA
Three years from purchase. A claim needs an RMA or case number before anything ships back.
Read the warranty →Knowledge base
Setup, configuration and fault-finding, by product.
Browse 95 articles →Latest support articles
Newest first.
VW-MVIEW4X1
VW-MVIEW4X1 Controller Software, Firmware, RS-232 Commands
The VW-MVIEW4X1 zip holds Controller 1.0.11, firmware MCU V1.00.15 and scaler 2025-03-03, and both guides. All work over RS-232 at 115200 baud.
AUD-EXT-EARC100M
AUD-EXT-EARC100M: eARC and S/PDIF Audio Over One CAT Cable
The AUD-EXT-EARC100M carries HDMI eARC or S/PDIF audio from a TV to a soundbar or AVR up to 100m/328ft over one CAT cable, powered from either end.
Registered your product?
A warranty claim starts with a serial number rather than a search through old invoices.
Specifying, or buying?
KanexPro sells direct to dealers, resellers, installers and integrators, and through distribution. Whichever way you buy, the same engineers answer the phone.
Order direct at trade pricing
The trade store: your own account, live stock, reordering, and a first look at new products.
Go to the trade store →Or buy from a partner
Distribution and authorised resellers across the US and beyond.
See where to buy →Talk to an engineer
Design help on extenders, matrix and AV over IP before you spec it.
Ask an engineer →